We were also hearing muffled sounds from practitioners and ACO’s that they did not want another technology solution that increased their existing task burden. There is significant research that indicated that HIT systems were significantly contributing to physician burnout. Physicians did not want another technology solution unless it solved their core pain.
So, armed with few key insights only available to insiders working in trenches, we built our own solution. From the very first day of our idea conception, we spent sleepless nights figuring out how to make a technology solution that gets out of the way of providers and healthcare practitioners, while significantly improving their efficiency and outcomes. We became obsessed with understanding how to show full visibility of every dollar that flows from the payers to the patient value chain while improving trackability, analysis and predictive capabilities.