Our 360 TeleWise solution provides a virtual waiting room which works exactly like a physical waiting room in a practice.
The scheduled patient checks in by clicking on the link provided through a PC/Laptop/Smartphone/Tablet. The practice scheduler or Medical Assistant will move the checked in patient on a first come first serve basis to the waiting room.
The scheduler then initiates the call to connect the provider to the patient and the provider receives a ringing alert on his/her desktop. Once the call is accepted, the audio-video console opens within 360 Ribbon or 360 TeleWise Provider Portal, depending on where the Provider is logged-in and the patient is checked out from the virtual room.