Yes, during a video call you may: View your information, scheduled appointments, completed appointments, and calls history. View your PCP and Scheduler names with whom the video call is in progress. Mute and unmute your microphone as required. Disable and enable your video as required. View call participants in the session. Tune the mic [...]
In case you have received an OTP in your appointment notification email, you may check in from 360 PatientTouch app anytime on the day appointment is scheduled, prior to your appointment time. For this: Open the appointment notification email from your inbox and note the OTP from there. Open the 360 PatientTouch app [...]
In case you didn’t receive an OTP in your appointment notification email, you may check in from web link. For this: Open the appointment notification email or reminder email from your inbox, and click the Join TeleWise Session button from there. You will be directed to a web portal from where you may [...]
If you come across such a case: Open the Google Chrome Settings. Click Privacy and Security. Click Site Settings. Click Camera. Now make sure: You are using the Recommended settings. You are using the same Camera as configured there, i.e. external camera or laptop camera, etc. TeleWise Session URL is [...]
If you come across such a case: Open the Google Chrome Settings. Click Privacy and Security. Click Site Settings. Click Sound. Now make sure: You are using the Recommended settings. TeleWise Session URL is not listed under the Block area. After ensuring the elements of point 5, retry accessing [...]
If you come across such a case: Open the Google Chrome Settings. Click Privacy and Security. Click Site Settings. Click Microphone. Now make sure: You are using the Recommended settings. You are using the same Microphone as configured there, i.e. headphone, laptop microphone, etc. TeleWise Session URL is not listed [...]
For this: Open the Google Chrome Settings. Click Privacy and Security. Click Site Settings. Click JavaScript. Now make sure: You are using the Recommended settings. TeleWise Session URL is not listed under the Block area. After ensuring the elements of point 5, retry accessing the Join TeleWise Session link [...]
If you come across such a case: Open the Settings app from your Home screen. Scroll down the screen and tap the 360 PatientTouch app. Ensure Camera is enabled. If its not, enable it and retry calling the PCP again. Go Back to FAQs
If you come across such a case: Open the Settings app from your Home screen. Scroll down the screen and tap the 360 PatientTouch app. Ensure Microphone is enabled. If its not, enable it and retry calling the PCP again. Go Back to FAQs
If you come across such a case: Open the Settings app from your Home screen. Tap Apps & Notifications. Tap Permissions. Tap Camera. Scroll down the screen and ensure it is enabled for the 360 PatientTouch app. If its not, enable it and retry calling the PCP again. Go [...]
